Billing

Goal: see your current plan and subscription status, change plans, and manage your payment method and invoices.

Prerequisites

  • You must be an admin — Billing & Plan is only accessible to admins, reachable from the account menu in the topbar (Billing).

Reading the billing page

The Billing & Plan page shows your current plan name, your subscription status (such as Active, Trialing, Past due, Canceled, Unpaid, Incomplete, or Incomplete expired), and a storage meter with the amount used out of your total quota.

Choosing a plan for the first time

  1. On the Plans section of the Billing page, click Choose under the plan you want (Starter, Pro, or Studio).
  2. You're taken to a Stripe checkout page to enter payment details and confirm the subscription.
  3. After checkout, you're returned to FrameCourier with your new plan active.

Changing plans or adding storage later

Once you have an active subscription, plan and storage changes move to Stripe's customer portal rather than checkout, so you never end up with two subscriptions at once. Click Manage plan & storage on the Billing page to open it. From the portal you can:

  • Switch to a different plan tier.
  • Update your payment method.
  • View and download past invoices.
  • Cancel your subscription.
The Billing page also offers Buy 5 GB add-on and, once you have a Stripe customer record, a Manage billing link to the portal for payment methods and invoices.
If you downgrade to a plan with a smaller quota than what you're currently using, your account can end up over quota — new uploads are blocked until usage drops back under the new limit or you add storage back. Check Disk usage & storage before downgrading.
Thinking of canceling? Download a copy of your data first from Settings → Data Export — see Export your data.

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