Client assets
Goal: exchange brand assets — video intros, logos, and documents — with a client without emails going back and forth. Files can move three ways: you share files with the client, a signed-in client uploads files back to you, and anyone you give a no-login upload link can drop files straight in.
Prerequisites
- Any company user (admin or team member) can upload and delete client assets.
- Assets live on a client's record — add the client first (see Add, edit & delete clients).
What you can upload
Open a client's page from the Clients list and scroll to the Client Assets section. There you can upload video intros, logos, and documents — anything from a branded intro clip to a PDF brand guide, logo files (SVG/EPS/PNG), or office documents. Files are capped at 35 GB each, and you can drag & drop several at once; the page uploads them concurrently and shows a progress bar per file.
How storage is counted
Client assets count toward your company's storage quota, just like photos and videos. The Disk Usage page breaks down storage per client, and a client's total includes their assets. If your company is at capacity, asset uploads are blocked until you upgrade your plan or buy more storage from Billing.
List or grid view
Image files (logos, photos) in Client Assets show as a larger thumbnail grid by default, so you can recognize a file without opening it. Use the List / Grid toggle above the file list to switch to a compact table instead — non-image files (documents, videos) always stay in the table either way. Your choice is remembered in the browser and applies to the matching Files section on project pages too.
Downloading your own uploads
In the Client Assets section on the client's page, each file has a Download button — handy for grabbing a copy yourself or re-sending a file to a client who lost it.
Upload link (no login needed)
Sometimes the person with the files — a venue, a second shooter, someone on the client's team — doesn't have a portal login and doesn't need one. The upload link lets anyone with the URL send files straight into this client's Client Assets.
On the client's page, open the Client Assets section and find the Client upload link panel:
- Enable the link to start accepting files. It's off until you turn it on.
- Copy the link, or click Show QR for a scannable code you can print or drop into an email.
- Regenerate issues a fresh link and immediately breaks the old one and its QR code — use this if a link went to the wrong person. Disable turns it off without changing the URL.
Whoever opens the link sees your branding and a simple page: they enter their name once, then drag & drop files (or browse). Each file gets its own optional description box; files over 35 GB are flagged and skipped. They click Upload, watch a progress bar per file, and get a “files sent” confirmation. No account, no password.
Everything they send lands in this client's Client Assets list alongside your own files, tagged Client upload with the name they entered, and each file's description shows beneath it. You get a notification (in-app and by email) summarising each batch. Uploads count toward your storage quota like any other asset, and are blocked if you're at capacity.
What the client sees
Once a client user is invited (see Client users & invites), they log into their portal and open the Assets item in their sidebar. It's split into two sections:
- Shared With You — the files your company uploaded (Video Intros, Logos & Images, Documents), each with a Download button. Clients can't rename, upload into, or delete anything here.
- Your Uploads — files the client has uploaded themselves, using the same drag-and-drop area (and the same 35 GB-per-file cap and automatic categorization) as your side. A client can download or delete their own uploads at any time, but can't touch anything in Shared With You.
See What clients see for the overall client experience.
Files a client uploads
Anything a client drags into their Your Uploads section — logos, brand guides, reference files, briefs — lands in the same Client Assets section on your side of their client page, right alongside the files you've shared with them. Download it from there to use in your own work. There's no separate inbox to check.
Deleting an asset
Your company can delete any asset, whichever side uploaded it — click the trash icon next to the file and confirm. A client can only delete a file they uploaded themselves; assets your company shared with them aren't removable from their side.
Where files are stored
Assets are stored securely on cloud object storage (R2), the same way photos and videos are, and stream/download directly from there — they don't count against the server's disk.
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