Emails not arriving

Goal: work out why a client invite, notification, or password reset email hasn't shown up, and what you can actually do about it.

Symptom: a client says they never got their invite (or a notification email never arrived)

Cause

FrameCourier sends invites, notifications, and password reset emails automatically. If a message doesn't arrive, the cause is usually the message landing somewhere unexpected on the recipient's side, a typo in the address, or (less commonly) a temporary delivery delay — not something configured from inside the app.

Email delivery is handled for you — there's no in-app mail settings screen for a company admin or user. If you're not receiving emails, follow the steps below rather than looking in Settings.

Fix

  1. Ask the recipient to check their spam or junk folder — this is by far the most common cause.
  2. Double-check the email address on file is spelled correctly — a typo means the message never had a chance of arriving.
  3. For a client invite specifically, go to Client users & invites and use Resend to send it again, or Copy invite link to hand the link to the client through another channel entirely.
  4. If email still isn't arriving after checking spam, confirming the address, and resending, contact support — the issue is likely on the mail-sending side and our team can investigate.
Client invite links can also be copied and shared manually from Client users & invites any time — you don't have to wait on email delivery to get a client into their gallery.

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