Upload videos

Goal: upload videos into a collection, and add matching subtitle files so clients can turn on captions.

Prerequisites

  • A collection to upload into — see Create a collection if you haven't made one yet.
  • Enough storage headroom in your plan. If a video upload would push your company over its quota, it's rejected with a "Storage limit reached" message instead of partially uploading. (This check applies to video files; subtitle uploads are small enough that it isn't a practical concern.)
  1. Open the collection from Videos → Manage Videos, which lands you on the Videos tab.
  2. Drag and drop files onto the upload area, or click browse files to pick them from your computer.
  3. Each file uploads individually with its own progress indicator; you can keep adding more files while earlier ones are still uploading.
  4. As soon as a video finishes uploading it appears in the video grid with a spinner in place of a thumbnail — that's normal, see Animated thumbnails for what happens next.

Accepted file types

The uploader accepts video files in MP4, MOV, AVI, MKV, and WEBM, each up to 2 GB (or your server's configured limit), plus .srt subtitle files (max 5 MB) dropped into the same upload area.

Subtitle files auto-match by filename

You don't have to manually pair a subtitle to a video. When you drop an .srt file, the uploader compares its filename (without the extension) to the original filenames of videos already in the collection and links them automatically.

Name your subtitle file to match the video's original filename, minus the extension. For example, a video uploaded as clip1.mp4 is matched automatically by a subtitle uploaded as clip1.srt. The comparison ignores the video's file extension, so it works regardless of the video's container format. The subtitle text is also parsed into a searchable transcript, so videos with subtitles become discoverable via unified search and can power AI video summaries and video repurposing.
If a subtitle's filename doesn't match any video already in the collection (for example, you uploaded the subtitle before the video, or the names don't line up), it's kept as an Unmatched Subtitle at the top of the Videos tab. From there you can pick the correct video from a dropdown and click Pair, or delete the unmatched file.

Auto-generating subtitles with AI

Instead of uploading a .srt file, you can let AI generate subtitles automatically from the video's audio. See Subtitles & transcription for the full walkthrough.

Removing a video

To take a single video out of a collection, see Delete a collection & videos. To remove a whole collection, that page covers it too — and explains exactly what gets deleted and how to confirm.

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