Export your data

Goal: download a copy of everything in your company account — for your own backup, or before you leave.

Prerequisites

  • You must be signed in as an admin. The tab is under Settings → Data Export.
  • Available on every plan, including Free.

Two kinds of export

  • Export my data — your clients, galleries, videos, projects, tasks, contracts, releases, time entries and activity as spreadsheets (CSV), a company profile, and files-manifest.csv, a list of every file you own. Small and quick.
  • Export everything, including files — the same, plus the original photos, videos, client assets and task attachments. This can be many gigabytes, so it is split into several downloads of about 5 GB each.

How to export

  1. Go to Settings → Data Export.
  2. Click Export my data or Export everything, including files.
  3. The export builds in the background. Every admin on your account is emailed when it is requested and again when it is ready.
  4. Return to the tab and click each download link. For a full export, download every part and unzip them all into the same folder.
Links expire after 7 days and only work while you are signed in as an admin of this company. You can request one export per 24 hours, and only one at a time.

What is not included

Passwords, sign-in tokens, IP addresses and payment details are never exported. Thumbnails, watermarked copies and slideshows are not included because they can be regenerated from your originals. If a file could not be found when the export ran, it is listed in files/_MISSING.txt instead of being skipped silently.

Opening the spreadsheets

Cells that begin with =, +, - or @ are prefixed with an apostrophe so spreadsheet programs show them as text instead of running them as formulas.